Keeping your Hikvision/Hitosino camera firmware up to date is essential for enhanced performance, improved security, and access to the latest features. Whether you're upgrading a single device or managing multiple cameras across a network, this step-by-step guide will help you complete the firmware upgrade safely and easily!
When should I upgrade the firmware?
1.Missing Features
Older firmware versions usually lack the latest AI features, making it impossible to find the corresponding function settings.
2.Compatibility Issues
Newer NVRs or the Hik-Connect app may reject your camera, saying “firmware too old” or “unsupported device.” That’s your sign to update.
3.Unstable Performance
Frequent disconnections, freezing, or rebooting?These are often due to firmware bugs fixed in later releases.
4.Web Access Errors
Does the web interface show a blank screen or plugin error?
5.Security Risks
Outdated firmware might leave your camera exposed to cyber attacks or incompatible with network firewalls or national compliance rules.
Step-by-step
This article uses the model HS-VUT04G2-ISA/SL (equivalent to DS-2CD2347G2-LSU/SL) as an example. HS-VUT04G2-ISA/SL is the Hitosino-branded version, while DS-2CD2347G2-LSU/SL is the original Hikvision model.
Step 1: Check Your Camera Model & Current Firmware
1.Open the SADP tool, find the model and IP address of the camera to be upgraded,click IP address.
2.Access the login interface, enter the username and password.If you have never changed the username and password, please enter the original username "admin" and the original password "12345".
3.go to "Configuration - System Settings" and note down the original model and firmware.
Step 2: Download the Correct Firmware
1.Open the Hikvision official website, and enter the model of the camera whose firmware is to be upgraded.
2. Click on the camera model that requires a firmware update.Navigate to its product introduction page, scroll down, download and extract the firmware file for this model.
Step 3: Upgrade Using Web Browser
1. Open the SADP tool again, click on the IP address of the camera, and enter the password to log in.
2. Navigate to Configuration > System > Maintenance, Locate the firmware option, click ”Browse” on the right, upload the extracted firmware file, and click ”Update” after the upload is complete.Finally, click “OK”.
Frequently Asked Questions (FAQ)
1.Should I disconnect the network during the firmware upgrade?
It is not recommended to power off or disconnect the network during the upgrade process, as this can cause failure or damage. The camera will reboot automatically once the upgrade finishes.
2.Will upgrading the firmware cause loss of recorded videos?
Firmware upgrades typically do not affect recordings, but it’s always a good practice to back up important footage and configurations before upgrading.
3.What if the firmware upgrade fails and the camera becomes inaccessible?
- Power off the camera, wait for 30 seconds, then power it back on;
- Confirm the firmware file matches your exact camera model;
- Use the SADP tool to search for the device and try a factory reset;
- If the problem persists, contact technical support or your vendor.
4. Where can I download the correct firmware for my Hikvision camera?
Always download firmware from Hikvision’s official website or an authorized distributor. Never install firmware from unofficial sources—it could damage your device or compromise security.
5. Do I need to upgrade the NVR firmware too, or just the camera?
If your NVR is experiencing compatibility issues (e.g., not showing smart features or recordings), upgrading both the camera and the NVR firmware is recommended
Final Checklist After Upgrading
1.Reboot device if not done automatically
Some devices may not restart on their own,a manual reboot ensures the new firmware is fully applied.
2.Restore custom settings if necessary
Check your motion zones, alarm schedules, and image settings; some may have reverted to default.
3.Confirm password and user access still work
Make sure you can log in with your existing credentials and other users still have access.
4.Test live view and recording functions
Verify real-time video and playback from SD card or NVR are working correctly.
5.Reconnect to Cloud Services (if needed)
Log into Hik-Connect or any linked apps to confirm the device is still online and functioning remotely.
6.Re-check Smart Features (AI, alarms, etc.)
Confirm that features like human detection or warning lights are still enabled and working properly.
conclusion
Upgrading the firmware for your HIKVISION/HITOSINO camera isn’t complicated—follow the steps above, and you’ll get it done in 10 minutes!Just remember,don’t cut power, close the webpage, or disconnect the network during the process.
Need more tips? Follow us for the latest updates! If you need assistance, check our FAQ section, visit our support center, or email us at support@hitosino.com.