- Quick Access: Which Method Works for Your Setup?
- Reset Method Quick Guide: Monitor vs Computer
- Reset via Password Hint
- Reset via Hik-Connect App
- Reset via Security Questions
- Reset via GUID File
- Prevention is Better Than Recovery: Setup Tips
- Frequently Asked Questions (FAQ)
- Still Need Help?
- Complete Password Recovery Series
In our previous articles, we've already covered one of the most commonly used self-service methods to reset your Hikvision password:
Today, this guide will focus on another four advanced self-service methods that give you instant access to your Hikvision/HITOSINO NVR without needing to rely on the manufacturer’s technical support. Let’s explore these methods together!
Quick Access: Which Method Works for Your Setup?
Choose your method based on what you have:
- Password Hint: Use if you set a hint during device activation
- Hik-Connect App: Use if your device is linked to the Hik-Connect app
- Questions: Use if you've set up security questions for password recovery
- GUID File: Use if you have exported and saved your GUID file for secure recovery
Reset Method Quick Guide: Monitor vs Computer
Use a Monitor to do Configuration:
This setup is suitable for resetting via Password Hint, Security Questions, Hik-Connect App, or Email Verification.
Ideal for: Users who can directly interact with the NVR's interface
Use a Computer with SADP Tool to do Configuration:
This setup is suitable for resetting via GUID File or XML File.
Ideal for: Users who need to use the SADP tool on a computer to reset their password.
Reset via Password Hint
Requirements: Must have set a password hint during device activation. The "Password Hint"button will only appear if it was previously configured.
Steps:
1.Go to the NVR login screen.
2.Click the "Password Hint"button to view the hint you set earlier.
3.Use the hint to recall and enter your original password.
Figure1-1
Reset via Hik-Connect App
Requirements: You must have the Hik-Connect app installed on your phone, and your device must be bound to your Hik-Connect account.
Steps:
1.On the login screen, click "Forgot Password", then select "Reset via Hik-Connect App."
Figure2-11
Figure2-12
Figure2-13
2.Open the Hik-Connect app, scan the device QR code in "Figure 2-13" and obtain the verification code.
Figure2-21
Figure2-22
3.Enter the code , then set and confirm a new password to complete the reset.
Figure2-31
Figure2-32
Reset via Security Questions
Requirements: Must have set up security questions during device activation.
Steps:
1.Click "Forgot Password" on the login screen, then select "Reset via Security Questions."
Figure3-11
Figure3-12
2. Answer your pre-set security questions correctly.
Figure3-21
3.Set a new password to complete the reset.
Figure3-31
Reset via GUID File
Requirements: You must have previously exported and saved the GUID file. A computer with the SADP tool installed is required.
Steps:
1.Open the SADP Tool, click Refresh, select your device, and click "Forgot Password."
Figure4-11
2.On the password reset page, choose "GUID Mode" from the drop down menu.
Figure4-21
3. Import your saved GUID file, then set and confirm a new password in the interface to complete the reset.
Figure4-31
Prevention is Better Than Recovery: Setup Tips
Don't wait for the next lockout! Set up these recovery methods immediately after resetting:
Essential Recovery Setup Checklist
- Set a Password Hint for password recovery
- Bind your NVR to the Hik-Connect app
- Configure security questions
- Export and safely store your GUID file
- Add a recovery email address
Password Best Practices:
- Use a mix of letters, numbers, and symbols
- Avoid personal information (birthdays, names)
- Consider using a password manager
- Update passwords regularly (quarterly recommended)
Frequently Asked Questions (FAQ)
Q1: Why don't I see the "Password Hint" button on my NVR login screen?
A: The "Password Hint" button may not appear for several reasons:
- Your NVR model doesn't support this feature (check your device specifications)
- Your firmware version is too old (consider updating to the latest version)
- You didn't set a password hint during device activation
- The feature may be disabled in your device settings
If the button is missing, try another reset method like Hik-Connect app or security questions.
Q2: What if I changed my phone or uninstalled the Hik-Connect app?
A: You must be logged into the same Hik-Connect account previously bound to the NVR. If that’s not possible, this method won’t work—you’ll need to try GUID or XML reset.
Q3: Can I use these methods without a computer?
A: Some methods (like Password Hint, Security Questions, or Hik-Connect App) can be done via the NVR interface or mobile app. The GUID reset method requires a computer with the SADP tool installed.
Q4: Is it safe to save GUID files on my computer?
A:Yes,but store them securely. GUID files are device-specific and contain authentication data.
Q5: What if none of these methods work?
A: Contact technical support for XML file reset or consider hardware reset (erases all settings).
Still Need Help?
Password recovery doesn't have to be stressful. With the right preparation, you're always just minutes away from regaining access to your security system.
Having trouble? Our technical support team is ready to assist: Email: support@hitosino.com Response Time: Within 24 hours
Complete Password Recovery Series
Master all Hikvision password reset techniques with our comprehensive guide series:
Beginner-Friendly Methods:
Advanced Technical Methods:
Video Resources:
Essential Downloads: